Privacy Policy

At CRAIGS CNC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal information.

1. Information We Collect

When you place an order, submit an enquiry or contact us, we may collect information such as:

• Your name

• Email address

• Telephone or WhatsApp number

• Billing and delivery information

• Details about your enquiry or project

• Information you provide when communicating with us

We may also collect technical information about how you use our website, such as device information, browser type and website usage data, where applicable.

Payment information is processed securely by our payment providers. CRAIGS CNC does not normally have access to your full payment card details.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Arrange delivery or collection

• Respond to enquiries and provide customer support

• Discuss and produce custom projects

• Process payments

• Send important information relating to your order

• Improve our website, products and services

• Send marketing communications where you have provided the appropriate consent

We only use personal information where we have a lawful basis to do so under applicable UK data protection law. The appropriate lawful basis may include fulfilling a contract, complying with a legal obligation, legitimate interests or consent, depending on the purpose.

3. Sharing Your Information

We do not sell your personal information.

We may share information where necessary with trusted service providers who help us operate our business, such as:

• Payment providers

• Delivery and postal services

• Website and hosting providers

• Email or communication services

• Other service providers where necessary to fulfil your order or provide our services

We may also disclose information where we are legally required to do so.

4. Cookies & Analytics

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences and understand how visitors use our website.

Where non-essential cookies or analytics technologies are used, we will seek consent where required.

You can manage or withdraw your cookie preferences where the website provides a cookie-management facility.

5. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support, meeting legal or accounting requirements and resolving disputes.

The exact retention period may vary depending on the type of information and the reason we hold it.

6. Your Rights

Depending on the circumstances and the lawful basis we rely on, you may have rights including:

• Requesting access to the personal information we hold about you

• Asking us to correct inaccurate information

• Requesting deletion of your information where applicable

• Requesting restriction of processing in certain circumstances

• Objecting to certain uses of your information

• Requesting transfer of your information where the right to data portability applies

• Withdrawing consent where we rely on consent

You also have an absolute right to object to the use of your personal information for direct marketing.

7. Marketing

We will only send promotional emails or other marketing communications where we have the appropriate permission or another lawful basis that permits us to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly. Where processing is based on consent, you should be able to withdraw that consent easily.

8. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Contact

Email: craigscnc@hotmail.com

If you have any questions about this Privacy Policy or how CRAIGS CNC handles your personal information, please contact us through the Contact page on our website, by email at craigscnc@hotmail.com, or via WhatsApp.