Privacy Policy

At CRAIGS CNC, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

• When you place an order, submit a form, or contact us, we may collect your name, email address, phone number, and delivery details.

• For digital downloads, we may collect basic usage data to improve our services.

• We do not collect payment details directly — all transactions are securely processed through trusted third-party providers.

2. How We Use Your Information

• To process orders and deliver products.

• To respond to enquiries and provide customer support.

• To send updates about your order or occasional promotions (only if you opt in).

• To improve our website and services based on user feedback.

3. Data Sharing

• We do not sell or share your personal data with third parties.

• We may share necessary information with delivery services or payment processors to complete your order.

• We comply with legal obligations if required to disclose information.

4. Cookies & Analytics

• Our website may use cookies to improve your browsing experience.

• We may use basic analytics to understand site traffic and performance — no personally identifiable data is stored.

5. Your Rights

• You can request access to the personal data we hold about you.

• You may ask us to correct or delete your information at any time.

• You can opt out of promotional emails by clicking “unsubscribe” or contacting us directly.

6. Contact

If you have questions about this policy or your data, please contact us via the form on our website or message us on WhatsApp. We aim to respond within 24 hours.